After successfully graduating this course, the students will be able to:

• know the relevance of Life Cycle Management for products and services
• know the methods of global Service Management in an international environment
• use the instruments and international standards for development and rendering of services in industrial environment
• the design of a life cycle management system for products and services with a global orientation
• use strategies for successful obsolescence management of global products
• know cultural peculiarities in the provision of services in selected foreign cultural areas
• know, develop, evaluate and use concepts and instruments for service management